Available 24 hours, 7 days
Burst pipe, major leak, blocked drain, gas concern. Call us now and we will get to you as fast as possible. Licensed, insured, and straight with you on price before we start.
A burst pipe left running for one hour can cause thousands of dollars in water damage. The faster you act, the less it costs.
Our Promise to You
We quote the price before we start. We do not add charges after the job. If we cannot fix it on the first visit, we will be straight with you about why and what comes next. No surprises, no pressure.
Burst pipe or flooding? Turn off your main water stop valve first, then call us. Gas smell? Get outside immediately, then call 0404 500 007.
These are the situations people call us for. If your problem is not on this list, call us anyway and we will tell you if we can help.
Water going where it should not. We isolate and repair fast to stop water damage from spreading through your home or property.
Sewage backup, overflowing toilet, kitchen drain that will not clear. We carry the equipment to clear most blockages on the spot.
If you can smell gas in your home, do not wait. Get out, then call us. We are licensed to inspect and isolate gas faults safely.
A failed hot water system is a genuine emergency, especially in winter. We diagnose and repair most units on the first visit.
Leaks inside walls, under slabs, or around fixtures that are causing active water damage and cannot wait until business hours.
Sewage backing up into your property is a health issue that needs immediate attention. Call us and we will prioritise your job.
Simple, straightforward, no surprises.
Call 0404 500 007 any time of day or night. You will speak to a real person who can take the details of your situation.
We will tell you what we think is happening, what we can do, and how long we expect to take to get to you. No vague promises.
Once we are on site and have assessed the problem, we give you a price before any work begins. You decide from there.
We carry the tools and parts to resolve most emergency jobs in a single visit. Work is completed to Australian Standards.
A few examples of the kind of work we do and how we handle it.
"Called at 11pm on a Sunday with a burst pipe flooding the laundry. Zane picked up straight away and was at our place within the hour. Price was explained before he touched anything. Really professional under pressure."
"Woke up to no hot water with guests staying. Called Pro-Grade first thing in the morning. Came out same day, diagnosed the problem quickly, replaced the unit and had us up and running by early afternoon. Excellent communication throughout."
"Smelled gas in the kitchen and did not know what to do. Called this number and was told exactly what to do while I waited. Zane arrived quickly, located the fault and isolated it safely. Calm, reassuring and knew exactly what he was doing."
Call us from anywhere in Sydney and we will give you a straight answer on how quickly we can get to you.
It depends on where you are and what time you call. Call 0404 500 007 and we will give you a straight, honest answer about how long we expect to take to get to you.
We provide upfront pricing. Before any work starts, you will know what it is going to cost. Call us and we will be clear about what to expect.
For burst pipes or flooding, turn off your main water stop valve. It is usually near your water meter or where the main line enters the building. For gas smells, get everyone outside immediately and do not use any switches or appliances. Then call us.
Yes. All work is carried out under NSW Plumbing Licence No. 481000c. You can verify this on the NSW Fair Trading website.
We carry the tools and common parts to handle most emergency plumbing repairs in a single visit. If parts need to be sourced, we will tell you upfront and organise a return as soon as possible.
Many home insurance policies cover damage from sudden and accidental water or gas incidents. We can provide documentation of the issue, what caused it, and the work completed to help support an insurance claim.
Do not touch any switches, appliances, or open flames. Get everyone out of the building, leave the door open as you go, and call us from outside. We are licensed to safely locate and isolate gas faults.
Call us and we will pick up. Day or night, 7 days a week.
Call 0404 500 007NSW Licence No. 481000c • Upfront pricing • All Sydney suburbs
